Mira Zaslove

“When generalizing about any group, it’s first necessary to recognize that not everybody in any particular group acts like everyone else. There is often just as much variation within in each group, as there is between groups.”

“One often overlooked tip for managing people:

Treat people who leave your company or team well, and speak highly of them after they are gone. Encourage your team to only speak positively about ex employees.”

“Dealing with a co-worker you personally dislike is, sadly, a common problem. The best way to deal with that person is to ignore him or her and keep doing your job. Focus on yourself and your work rather than on people you dislike.”

“The best way to handle people having a a bad idea of you is to not get defensive or emotional. Try to view their opinion as a third person would and impartially. Take your feelings and your emotion out of the equation.”

“People who get rich are always both persuasive and credible.”

“Listen and ask questions. It may not be what you want to hear, but be open. If they don’t like the idea, ask them bluntly: what do you think can be improved?”

“Limit the options you provide to two or three. The paradox of choice dictates that the more choices you provide to someone, the more they like aspects of each option.”

“People who bluff generally overcompensate. In my experience the people who screamed and yelled and made the biggest fuss about walking out on the deal, actually didn’t mean it. They were just trying to intimidate me. And it worked, until I noticed the pattern. ”

“You don’t need to be confrontational and combative to be a good negotiator.”

“Having your start-up fail can feel like losing your first love, promising job, talented friends, shared identity, and burgeoning bank account, both suddenly and painfully slowly. ”

“People don’t like to wait. They don’t like commercial breaks. They want the content, on demand. With no interruptions.”

“Customers are quick to say “no” to new payments products.”